Troubleshooting

Cannot click Join Now in MyPages
Identifying the issue: Open the Meeting Room that you are trying to connect to on MyPages in either Google Chrome or Firefox. The page will look like t...
Fri, Apr 17, 2020 at 12:13 PM
Pexip managed by Visitec Network Status
The current status of the Pexip managed by Visitec network is available at: status.pexip.com In addition to current network status, past network incident...
Thu, Jul 9, 2020 at 9:11 AM
Pexip managed by Visitec Video Network Test Tools
You can test the quality and compatibility of your customers network for Pexip managed by Visitec via a tool within the downloadable 'Activate Endpoin...
Mon, Jan 18, 2021 at 11:05 AM
Skype for Business users are not able to connect to my VMR
Be sure that the caller is actually connecting via 'Skype for Business' and not 'Teams'.   Microsoft is moving Skype for Business user...
Thu, Jul 9, 2020 at 9:14 AM
My Meeting Video and WebRTC Browser Port Usage
By default the browser or application checks if there are any UDP ports above 10000 open through the firewall.  If not, both signalling and media traffi...
Wed, May 24, 2017 at 10:50 AM
What settings does Pexip / Videxio managed by Visitec configure on an endpoint?
The following configurations on endpoints are modified by the service: External manager addresses Phonebook services/addresses SIP configurations and c...
Thu, Oct 17, 2019 at 11:45 AM
My Meeting Video Outlook Add-in Won't Install or Won't Show in Ribbon
When installing the Outlook Add-in it is important to select 'all users' when prompted during the installation. Selecting 'current u...
Wed, Mar 15, 2017 at 1:25 PM
Outlook Plugin 'locked' to old user name
If you were using your dialing URI as your login via the Outlook Plugin and your URI is changed you will need to delete a configuration file to force the pr...
Wed, Aug 8, 2018 at 2:51 PM
MyPages Web Links
There are several different web addresses supported for getting to your MyPages, all work and any will get you to your personal page once you input your cre...
Fri, Jul 24, 2020 at 4:31 PM