Identifying the issue:

  1. Open the Meeting Room that you are trying to connect to on MyPages in either Google Chrome or Firefox.

  2. The page will look like the following when you are unable to click “Join room in browser”.      
  3. Use the following keyboard shortcuts to open Developer Tools Console.
    • Google Chrome or NEW Edge Browser (ver 80 and newerChromium Based)
      • Macintosh - Command+Option+J
      • Windows - Ctrl+Shift+J
    • FireFox
      • Macintosh - Command+Option+K
      • Windows - Ctrl+Shift+K
  4. A new window will appear either at the right side or bottom of your screen depending on what browser you are using.
  5. In the new window you will see an error like this:
  6. This error shows that prov.videxio.net is being blocked by your network or firewall.


We recommend users work with their IT Department to allow traffic to:

*.pexip.me

*.videxio.net

*.vp.vc

*.vmr.vc

Administrators are advised to keep the below rule to enable URL redirects:

*.videxio.com