Enterprise User Account (EUL) named users can log into their account using their personal credentials.
You can use the email address (used when setting up your account)
your Video Dial URI (<something>@pexip.me, @vNetCall.com, @videxio.com, @go.videxio.com, etc. ) when logging in.
If you have lost your password there is a password reset option (via email to the email address used when setting up the account). Password reset details: http://visitec.freshdesk.com/a/solutions/articles/11000005587