Support for Visitec's Cloud Video Services

Visitec's Cloud Video Services 3

• NO NEED TO LOGIN! For Support Email support@visitec.com
• or call 630-762-0300 or 800-561-6721 and enter option 1
• Visitec Cloud Video Services Brands - [Pexip, Videxio, vNetCall]

Network Configuration and Security 3

• Pexip Security, Data Protection, and Privacy Information
• New Firewall Rules for Provisioning needed July 2021
• Pexip Service Firewall Requirements

Getting Started with Pexip managed by Visitec 10

• Getting started - Videos
• Video Test Calls
• What is my Login / User Name
• Pexip Service Hardware Endpoint Configuration
• Pexip managed by Visitec Usage Reports

See all 10 articles

Troubleshooting 9

• Cannot click Join Now in MyPages
• Pexip managed by Visitec Network Status
• Pexip managed by Visitec Video Network Test Tools
• Skype for Business users are not able to connect to my VMR
• My Meeting Video and WebRTC Browser Port Usage

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Virtual Meeting Room (VMR) FAQ 6

• Virtual Meeting Room Dial-In Information and PSTN Numbers
• How can I connect to a VMR from Skype?
• Virtual Meeting Room (VMR) PIN's
• What are the capabilities of a VMR?
• How do I set or change Host and Guest VMR PIN's?

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Hardware Endpoint and Soft Client FAQ 8

• Pexip managed by Visitec Supported Endpoints and Clients
• Pexip Service / My Meeting Video software applications
• How do I share my desktop via WebRTC in the Chrome Browser?
• Directory not showing on Polycom endpoint
• Automated Provisioning by Serial Number

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Live Streaming and Recording 3

• Pexip managed by Visitec Live Streaming and Recording
• What services can I stream to?
• How to use Live Streaming / Recording